Terms of Service

Last Updated: 21 February 2026

Welcome to Cooperative Atma. By using our website or purchasing our products, you agree to the following Terms of Service. These terms are designed to ensure clarity, transparency, and trust between us and our customers.

For more detailed information, please review our Shipping Policy, Returns & Refunds Policy, and Privacy Policy.

1. About Cooperative Atma

Cooperative Atma is a Moroccan artisan cooperative based in the Middle Atlas Mountains. We specialize in authentic, handmade Berber rugs crafted by skilled local artisans. Every rug is unique and made from locally sourced wool.

By purchasing from our website, you acknowledge and accept the handmade nature of our products, including minor variations in color, pattern, or size.

2. Orders and Payment

Orders can only be placed through our official website.
Payments are processed securely via trusted payment gateways.
Prices are displayed in USD (or your selected currency) and include applicable taxes unless stated otherwise.
You are responsible for providing accurate billing, shipping, and contact information.
We reserve the right to refuse or cancel orders suspected of fraud or incorrect information.

3. Product Details

All products are handmade and unique. Minor differences from images or descriptions are normal.
Product availability is updated regularly, but items may occasionally become unavailable after purchase.

4. Shipping Policy

We ship exclusively to the United States via DHL. Shipping timelines are estimates only and include handling and delivery. Delays may occur due to customs inspections, weather, or remote locations. For full details, please review our Shipping Policy.

5. Returns, Refunds & Exchanges

All return and refund conditions are outlined in our Returns & Refunds Policy.

6. Customer Responsibilities

Provide accurate personal, payment, and shipping information.
Report damaged, lost, or incorrect items within 30 calendar days of delivery.

7. Intellectual Property

All website content, including images, text, and logos, is the property of Cooperative Atma. You may not copy, reproduce, or distribute any content without written permission.

8. Limitation of Liability

Cooperative Atma is not liable for delays or damages caused by shipping carriers, customs inspections, natural events, or circumstances beyond our control. Liability is limited to the purchase value of the product. Handmade variations are not considered defects.

9. Privacy and Data Protection

Your personal information is handled according to our Privacy Policy. We do not sell or rent your personal information to third parties. Your data is shared only with trusted service providers as necessary for order fulfillment, analytics, or legal requirements.

10. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Morocco.

We are committed to resolving any concerns promptly and amicably through our customer support team.

For customers residing in the United States, any dispute that cannot be resolved informally shall be submitted to confidential, binding arbitration conducted within the United States under applicable U.S. arbitration laws. Arbitration will be conducted in English and will not require international travel.

This process is intended to provide a fair, efficient, and accessible resolution without the need to navigate foreign court systems.